Submitting an enquiry or quotation request does not by itself create a binding transport contract or guarantee capacity, price, route or collection time.
1. Using the website
You may use this site for lawful purposes related to learning about Extracity, requesting services, communicating with the company and accessing authorised shipment functions. You must not attempt to interfere with the site, gain unauthorised access or transmit malicious or unlawful material.
2. Quotations and freight services
A quotation request is an enquiry. A freight movement is accepted only when Extracity issues the relevant commercial confirmation and any applicable service terms have been agreed.
3. Shipment information
Tracking and status information supports operational visibility and may change as shipment events are recorded. Contact Extracity directly if a status requires urgent clarification.
4. Content and intellectual property
Extracity branding, text, graphics, photography and other site material may be protected by intellectual-property rights. Content may not be copied, republished or commercially exploited without permission except where the law allows it.
5. Availability and accuracy
We aim to keep information accurate and services available, but online information may occasionally be delayed, unavailable or contain errors. Shipment-specific and contractual confirmations take precedence over general site content.
6. Third-party services
Links to third-party platforms may be subject to the terms and privacy practices of those providers.
7. Applicable terms
Use of this site is subject to applicable law. Freight services are also governed by the quotation, credit, carriage and other contractual terms agreed for the relevant customer or movement.
8. Contact
Questions about these terms can be sent to info@extracity.co.za.