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Frequently Asked Questions

Freight answers.
Without the noise.

Practical answers about quoting, routes, service updates and regional road freight.

Extracity provides local and regional road-freight solutions across its Southern African network. Use the Network page or request a quote for a specific origin and destination.

Use the Get a Quote form and provide the collection location, delivery location, service type, load profile, approximate weight and ready date. The operations team can then confirm suitability and pricing.

Standard Freight is suited to planned movements, while Expedited Freight prioritises time-sensitive cargo. The final service selection depends on the shipment, route and required delivery window.

Yes. Full Truckload service provides dedicated vehicle or trailer capacity for suitable shipments. Final equipment and availability are confirmed during quotation.

Flatbed Freight can be assessed for bulky, irregular or oversized cargo where the route, equipment and handling requirements are suitable. Provide dimensions, weight and loading requirements when requesting a quote.

Transit time depends on distance, border processes, route conditions, service type and shipment requirements. The estimated delivery window is confirmed for each quoted movement.

Documentation varies by commodity, origin, destination and customs requirements. The operations team will confirm the documents required for the specific movement.

When border, road, weather or other operating conditions affect a journey, the Extracity team provides operational updates and direct support.

Use the Contact page, email info@extracity.co.za, or call +27 79 582 7551. For a new shipment, the quote form is the fastest way to provide the required freight details.

Still need help?

Talk to a person.

If your shipment is unusual, urgent or cross-border, send the details and let the operations team assess the movement properly.

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