Our Background and Philosophy

About Extracity

What Guides Us

Company Vision and Mission

Vision

To become the leading competitive logistics company in the Southern African region.

Mission

We exist to provide a unique, safe, dependable transport service through a motivated, skilled and well-equipped staff complement

Since 2000

Our History

Extracity was established in 2000. Initially it traded as a haulage service within Zimbabwe. In 2011, we ventured into passenger transport and have become one of the largest privately-owned passenger transport companies trading between Harare and Victoria Falls.

Over a period of 13 years our passenger transport division experienced exponential growth in fleet size. In that period, we have become the largest passenger transporter, between Harare and Victoria Falls, by volume alone.

In 2020, we returned to our roots and ventured into logistics with the same values that have built our core business to date. To date, Extracity provides logistics services to companies in over 10 Southern African countries.

MODERN TRUCKS

Our Fleet

We operate a fleet of Scania G460 trucks that transport both
general goods and specialized goods.

Corporate Culture

Excellent customer service is our hallmark!

Extracity is an organization that prides itself on a customer-oriented service where all decision-making is based on customer needs.

Every strategy is customer-facing and every action is calculated with the customer in mind. Our organization’s culture is premised on the importance of customer care and quality of service through which we base our effectiveness. This is what differentiates us from others.

What We Value

Our Values

We are religiously guided by these values:

SAFETY

Safety is a key priority. Our drivers go through a rigorous tailor-made training programs to ensure that they are equipped to
conduct their duties as safely and efficiently as possible.

PUNCTUALITY

We value time and adhere to strict route planning which ensures that our customers have peace of mind. Based on our data, 97% of our deliveries were delivered on time.

RELIABILITY

Our trucks undergo regular planned and preventative maintenance programs to minimize downtime
and ensure a high level of availability and reliability

SERVICE

Our commitment to customer satisfaction is of utmost importance. Our goal is to surpass all expectations by providing exceptional freight services from pick up to delivery.

EXPERT DRIVERS

Safety Assurance

At Extracity, we employ seasoned drivers with an average of 10 years of experience. The drivers possess the mandatory requirements that ensure that they perform their duties at the highest level.

We also conduct an orientation program that ensures that our drivers are acclimatized to our vehicles as well as our organizational culture.